Welcome to the AppTeak FAQ. You can see the status of any recent support cases, explore the listed resources, or open a new support case.
Pretty much all iPhone, iPad and iPod Touch models are supported. Even If your
device is running an older iOS version (prior to iOS 5), i2usb is supported.
No need to, no. If you do not have iTunes installed, i2usb installer will offer to download the Apple drivers needed to communicate with iOS devices.
Not at all.
No, absolutely not. i2usb accesses your device’s data using Apple’s own communication protocol, just like iTunes does.
i2usb is only compatible with Apple devices, sorry.
We have a free trial available. Simply download i2usb for Windows PC and give it a go!
There is no limitations. Enjoy your i2usb trial version.
For 30 days from i2usb is installed. If the trial is expired, you cannot use i2usb.
If you purchase i2usb license and register it, then the banner in explorer will be disappear.
There is no need to download anything else. After purchasing a license, you will receive the license. You can register it.
Absolutely not! None of your information is transmitted, uploaded, mirrored or saved on any server or cloud: ALL your data remains strictly local.
All data remains on your device.
Absolutely. We offer i2usb bundled in Family and Enterprise value packs. For special licensing deals (more than 50 users), please contact us.
We believe we should get paid if i2usb does the job. That’s our commitment, and we respect unsatisfied users’ good faith. We want to make sure that your issue is not something minor we could easily sort out for you – and make you happier in the process. If you would like a refund, we simply require your request to be sufficiently detailed:
This also allows us to better understand the shortcomings of i2usb: it will help us improving our baby!
Refund requests must be placed within 3 days after purchase via a support ticket.
Please mention the Order ID you received in your purchase’s confirmation email from mycommerce (it reads like: XXXXXX-XXXX-XXXXX).
Please head to our guide pages where you will find troubleshooting guides for common issues. You can also submit a support ticket from there by clicking on ‘Submit a Request’ at the top of the page.
Sorry no, we don’t do phone support. But:
If you need help please just head to guide pages if this does not help we’re happy to answer your questions, just ask.
We can’t wait for you suggestions, comments, proposals or offers! Just send them in!